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It's printing jibberish. And...I can't figure out how to…

Customer Question
It's printing jibberish. And...I...

It's printing jibberish. And...I can't figure out how to change the settings on it or our weigh scale to make them talk to each other correctly.

Technician's Assistant: What's the make/model number of your printer? How old is it?

New Epson TM-U295

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

No computer. I'm printing directly from a weigh scale indicator XK3190-D10P

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Haven't got them to work at all yet.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

All the instructions I've found online (with the exception of the small manual I got) are in Chinese.

Submitted: 11 months ago.Category: Printers
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Answered in 57 minutes by:
9/7/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 11 months ago
There is no button to hold. It's a switch that is either on or off.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

OK put it in the off position and try it like that.

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Customer reply replied 11 months ago
I have done a systems check on it holding the release button while switching on. I get the following info:
Version 3.02 ESC/POS
Serial Interface
Baud Rate: 9600bps
Data Bits: 8 bits
Parity: None
Stop bit: 1 bit or more
Handshaking: XON/XOFF
Receive error: ignoredBuffer Capacity
512
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Does it have the 3 LED lights for DIAG and post?

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

They should be on the back?

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Okay this is not the model I thought it was - let me opt out for another expert to have a look at this. You will bee mailed once they reply.

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Customer reply replied 11 months ago
Okay. Thanks.
Technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

The best thing I can provide you with is the PDF copy of the manual. It includes instructions in English. Please have a look.

Thanks,

Kumar

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Customer reply replied 11 months ago
I have that manual. It doesn't help me figure out why they won't talk together correctly.
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Okay.. Let's work on this then.

Now, how are you connecting the weighing machine with the printer. Do you have a serial DB9 Male/DB9 Female 8C Null Modem Cable?

Please let me know in the box below.

Thanks,

Kumar

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Customer reply replied 11 months ago
The cord I am using is (I believe) a DB9 male to DB9 male. Both the printer and the weighing machine have female 25 pin connections in the back. Someone I was talking to suggested that perhaps the weighing machine is parallel where the printer is serial. I'm not sure what that means but thought I'd mention it.
Technician: Tech Ben, Information Systems Manager replied 11 months ago

The printer is also Parallel as far as I know. Can you please unplug the power cord from the printer.

Press and HOLD the Power Key which should be on the right on the device for 60 seconds, attached a screenshot for your reference.

Plug in the power adapter but do not release HOLD.

Release HOLD and power on the device.

Thanks,

Kumar

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