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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Seems to be out of ink.. Haven't received any by mail.

Customer Question

Seems to be out of ink.. Haven't received any by mail.
JA: What's the make/model number of your printer? How old is it?
Customer: HP6978
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lenova - Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: We were out of town. Back Aug. 30. Tried printing yesterday.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris