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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can print from my computer but it won't scan from the

Customer Question

I can print from my computer but it won't scan from the printer to my computer
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP Officejet Pro X576dw MFP. About 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC yes OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has worked fine until just recently, then started to work sporatically, now it says I need a WIA driver
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
Not at this time.
Expert:  Kamil Anwar replied 1 month ago.

Okay