if you had responded to an email, it did not come through, it only works if you reply in the chat here, so I did not get any other response from you.
If the above steps did not help, that does confirm a hardware failure. These printers are built for a maximum service life of 3 years, so it is far past that, and would not be worth fixing. It would cost twice as much to repair as to buy a new and updated model with a fresh warranty.
If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU
Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C
Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG
while a color model is about twice that: http://amzn.to/1n4I7Q5
Regarding the fee, this is a paid support service, it is not free help. You are paying for my time and expertise in diagnosing and troubleshooting the problem. To ask for or to expect a refund would have the effect of forcing me to work for free for my time spent helping in good faith. At a local repair shop, you'd pay a minimum of $100 for the exact same answer.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.
Thank you, ***** ***** a nice day,