Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We have a Brother Printer J885DW, With a new router and

Customer Question
We have a Brother...

We have a Brother Printer J885DW

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

With a new router and modem, it knocked the wifi offline and I don't know how to restore it

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Purchased March 2017

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I replaced the modem and the router

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's it

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
9/7/2017
Technician: Viet - Printer Tech, Printer Technician replied 11 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,146
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

On the printer device, have you tried going to Settings > All settings > Network > WLAN > Setup Wizard and connect to your new modem/router's Wi-Fi / wireless network name?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 11 months ago

Is there any error or message?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an account with HP instant Ink. my wifi was down and
i have an account with HP instant Ink. my wifi was down and i did some printing now my ink cartridges are empty and i need them replaced. i have tried signing in and it will not work. help i need ink.… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My printer is offline and I am unable to get it back on
My printer is offline and I am unable to get it back on line. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
We have a WF-4734 wireless printer that was connected to our
We have a WF-4734 wireless printer that was connected to our modem from Xfinity. We recently replaced that with a new modem and have been unable to connect to the new modem. We keep getting a "Printer… read more
Cris
Cris
62 satisfied customers
Not able to install Brother MFC-J885dw to my HP Envy 2017
Not able to install Brother MFC-J885dw to my HP Envy 2017 computer. Do not have any disc provision in this computer. … read more
Cody
Cody
Computer Science
2,422 satisfied customers
I need to get my brother printer MFC-J885DW connected. I had
I need to get my brother printer MFC-J885DW connected. I had to have the xfinity Comcast modem changed Saturday for my MacBookPro. I have Wifi connection again and can get email. When I try to Print f… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Mac book pro has stopped recognizing my Brother L2340D
my Mac book pro has stopped recognizing my Brother L2340D wireless brother printer. What to do? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
We purchased our Brother DCP 1510 printer in Jan 2016
We purchased our Brother DCP 1510 printer in Jan 2016 (approx). … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just purchased a mic-j485dw. i have an apple computer with
i just purchased a mic-j485dw. i have an apple computer with NO dvd tray. i am trying to download the drive from your sight but i do not find any drives for mac and my model … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Brother DCP-J525W printer. Have just been connected
I have a Brother DCP-J525W printer. Have just been connected to the NBN and this has knocked out my wifi connection to the printer. My provider is Westnet iinet and they have supplied me with a router… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I changed from WOW to AT&T. The Brothers MFC 9340 CDW is
I changed from WOW to AT&T. The Brothers MFC 9340 CDW is offline. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a brother HL2270DW printer serial U62674m2n533262
I have a brother HL2270DW printer serial U62674m2n533262 that I have been using for a while and I just had to replace the router I was using with the printer. I tried to put in a new password ***** th… read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
41,146 satisfied customers
I justr moved to new apartment in city. I hooked up
I justr moved to new apartment in city. I hooked up everything the way it was and dell color laser 3110cn ps wont print … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Trying to set up wireless printer. I am a complete dinosaur
HI trying to set up wireless printer. I am a complete dinosaur when it comes to tech stuff. I have the paper and ink all set, now need to connect to wireless source. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm getting the message: your printer is not connected. When
I'm getting the message: your printer is not connected. When I go through the prompts on the printer, it has my network name. When asking for the code: I added the Password, but, the connection failed… read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
41,146 satisfied customers
I have no idea to how to pair my Toshiba lap top with my brother
I have no idea to how to pair my Toshiba lap top with my brother printer work smart series mfc-j885dw. can you please help. thanks jeff… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I live in NYC. My cable & WiFi provider is Time Warner
I live in NYC. My cable & WiFi provider is Time Warner Cable. My first modem with TWC worked just fine. A year ago they replaced the modem with a supposedly faster one. My Samsung printer had been wor… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
When I tried to print I received a message saying the printer
When I tried to print I received a message saying the printer was offline. How do I get it back online. My screen is blank. My modem lights are all lighted including the online light. The printer is c… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
We have a brother DCP-770CW with awireless connection at home
We have a brother DCP-770CW with awireless connection at home in use with a wireless connected lap top to Virgin modem via router. No problems for 2 yrs now can not get printer to show as on line to e… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x