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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is on and won't print. xp-340\xp-440\xp-446, acer

Customer Question

My printer is on and won't print.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: xp-340\xp-440\xp-446
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: acer pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: new printer, just tried to set it up.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I don't know if I set up wifi
Submitted: 1 month ago.
Category: Printers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Has the printer worked previous to this, with this Acer PC?

Are you trying to get the printer to work by a wireless connection? or through a USB cable connection directly to the computer?

And, what Windows version is on the PC?

I can connect to your computer directly, if and only if you approve, to get the software there working with your printer, if you wish.