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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer shows error message 0xF1. It doesn't print. epson

Customer Question

my printer shows error message 0xF1. It doesn't print.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: epson xp600. Maybe 5 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac (Sierra) and Iphone 6s.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Problems started last night. I have printed one document without a problem. Later I tried to print two other documents. The first thing that happened was that the printer said there was a paper jam. However, I was unable to find any jam. This happened a couple of times. Then, when I tried to print, the printer just ground on, but did no printing. I tried to turn it off, and it didn't turn off. I then unplugged. Tonight I tried again. Printer said I needed to replace yellow cartridge. I did that successfully. But when I then tried to print, got the error message telling me to turn off the printer and report the error message to you.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Nope.
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is the printer connected to the Mac..usb cable or wifi