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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18127
Experience:  HNC Computing; Large format and multifunction printer expert
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I own an Epson V500 Shoto Scanner. Recently with Epson Help

Customer Question

I own an Epson V500 Shoto Scanner. Recently with Epson Help my software was updated. Nothing looks the same. I used to scan and place the results as a PDF on my desktop for later filing. I don't know the rev of the software, but am looking for an updated manual to sort things out. Can you help.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: My old manual says Epson Perfection V500 Photo. The ingo on the plate on the rear says Model J251A.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC OS 7?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Ever since your tech updated the software. Not sure how to determine the siftware nomenclature.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Electronics Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 1 month ago.

The latest version of the user guide is available from the Epson website:

https://files.support.epson.com/htmldocs/prv5ph/prv5phug/index.htm