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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am having trouble connecting my wireless printer to my

Customer Question

hello, i am having trouble connecting my wireless printer to my laptop. i recently moved so i have a new internet connection and i cant figure out how to connect it
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: canon MG3522 only a couple years old, maybe 3
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: a pc toshiba laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: this has been happening ever since i moved to my new house
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What is the make / model of your new Internet modem/router device?
Do you also happen to have a USB printer cable?
Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 month ago.

Does your laptop have Windows XP, Vista, or 7 or 8 or 10?

It looks like you are not there. We can schedule another time.

Expert:  Viet - Printer Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
All set thank you
Expert:  Viet - Printer Tech replied 1 month ago.

You're welcome. Great. Do you need help with any other computer question / issue today?

Please reply at the box below. Thank you for the update.

Customer: replied 1 month ago.
No
Expert:  Viet - Printer Tech replied 1 month ago.
OK. We're cancelling this for you. Please come back anytime as you need. Thank you.