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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Alarm lamp is flashing 3 times and printer is not printing,

Customer Question

alarm lamp is flashing 3 times and printer is not printing
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: PIXMA MG3620 it is brand new
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just installed
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Expert:  Sudipto replied 1 month ago.

Are you online?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
No, no more money
Customer: replied 1 month ago.
Okay; requesting a refund
Expert:  Sudipto replied 1 month ago.

When you try to print from your PC, what error message or code do you get?

Expert:  Sudipto replied 1 month ago.

If you do not want to use the remote support then, just ignore that message.

Customer: replied 1 month ago.
the alarm lamp flashes three times
Expert:  Sudipto replied 1 month ago.

OK, the alarm light flashes three times on the printer, but I want to know what error message or code you get on the computer when you try to print from it?

Customer: replied 1 month ago.
Never mind it is working now; Idid nothave the door open