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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My dell V525W printer will copy fine but will not come in

Customer Question

my dell V525W printer will copy fine but will not come in clear printing from my dell N5110 laptop
JA: Can you guesstimate how old your Dell is? And just to clarify, what's the exact model?
Customer: five years old.....printer is dell V525W and my computer is dell inspiron N5110
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I believe it started when I updated windows 10 a few months ago . I switched to windows 10 in feb.2017
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: yes I lost my cd-dvd when I loaded win 10 in feburary
Submitted: 1 month ago.
Category: Printers
Expert:  UranIT replied 1 month ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

Does printer prints at all ? do you have issue with quality of prints?

Customer: replied 1 month ago.
but comes in unledgeable....copys alright
Customer: replied 1 month ago.
can we talk on me (###) ###-####
Customer: replied 1 month ago.
call me Terry Walker (###) ###-####
Customer: replied 1 month ago.
Expert:  Joel Kalman replied 1 month ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you resolve your problem.

Expert:  Joel Kalman replied 1 month ago.

I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.