Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The printer is telling me there is a paper jam...but there…

Customer Question
The printer is telling...

The printer is telling me there is a paper jam...but there is not. Is there a reset putton I need to use?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

It is approximately 2 years (max) old. it is the workforce 3640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was printing. it jammed. I cleared the jam but cannot clear the notification

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 13 minutes by:
9/6/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 8 months ago
done
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK - connect it back up and tell me If this helps you?

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 8 months ago
no it is still reading paper jam
Customer reply replied 8 months ago
you got my response correct. It still reads paper jam
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok the service log is telling me to reset it, is that OK?

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 8 months ago
that's what I think it needs but I can't find a reset button
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
  1. Press the home button, if necessary.
  2. Select Setup.
  3. Scroll down and select System Administration. ...
  4. Scroll down and select Restore Default Settings. ...
Ask Your Own Printers Question
Customer reply replied 8 months ago
it does not alow me to do anything. when I select the home button it says this operation is invalid
Customer reply replied 8 months ago
i even have a reset button but it says the same thing when I press it
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Can you try it after rebooting it, that's not normal.

Ask Your Own Printers Question
Customer reply replied 8 months ago
let me reboot
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok great

Ask Your Own Printers Question
Customer reply replied 8 months ago
nope
Customer reply replied 8 months ago
I held down the power button until it turned off then turned back on again and it went right back to paper jam
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Does the menu controls work after the reboot?

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

That's unusual that the controls do not work

Ask Your Own Printers Question
Customer reply replied 8 months ago
this printer is so simple there is no place for paper to hide. no all buttons respond with the same message
Customer reply replied 8 months ago
the only button that doesn't give me that response it the blue button with a diamond on it. when I press it, the machine goes to "preparing" then immediately to paperjam again
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Yep, basically the sensor fails and thinks it's jammed all the time.. that's why we need to reset it but in your case, for some reason I have never seen, the controls are ALSO not working.

Ask Your Own Printers Question
Customer reply replied 8 months ago
hmmmm doesn't sound good
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

One thing. Can you open the ink covers and try getting into the menu?

The "Ink tray if open" message may stall the paper jam messege and allows us in..

Ask Your Own Printers Question
Customer reply replied 8 months ago
are you saying open the lid that reveals the ink cartridges?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Yes, and once you've done that while it is open, reboot it.

Ask Your Own Printers Question
Customer reply replied 8 months ago
ok I held down the power button until it rebooted but it went right back to same message. How about unplug then hold down button for 30 seconds
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Did you do this with the ink trays open?

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

I'm going to need to leave and will be back in 1 hour is that OK?

Ask Your Own Printers Question
Customer reply replied 8 months ago
not sure what you mean by that. with the lid open to where the ink trays.....ok getting a different code this time. says printer error. turn the power off and on again. for details, see your docuentation or visit epson.com error code.OxEA
Customer reply replied 8 months ago
I believe it is fixed. Please text me when you get back in. I think opening the cover and rebooting made it reset. I'll print here in a minute and let you know for sure
Customer reply replied 8 months ago
Now it is working but it is not talking to my computer. Please contact me as soon as you get back in
Customer reply replied 8 months ago
Now I have to run out on an appointment. I won't be back until about 8:00 pm. Can we make an appointment for in the morning to finish this?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Let me know when you get back

Ask Your Own Printers Question
Customer reply replied 8 months ago
It will probably not be before 9:00. Can we reconvene in early afternoon?
Customer reply replied 8 months ago
I may have u connect and just get my computer talking to my printer
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Tomorrow is fine with me message me on here.

OK that's no issue

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Mp830 was in storage for about 2 yrs. now it displays error
Second opinion] mp830 was in storage for about 2 yrs. now it displays error 6a00… read more
Harry
Harry
1,683 satisfied customers
I'm having trouble with my riso rs390 *rz. Mac. Just today i
the error code is D02-532 is it refundable if they can't help me ?… read more
Harry
Harry
1,683 satisfied customers
My Epson 342 keeps saying paused on all jobs sent to it via
my Epson 342 keeps saying paused on all jobs sent to it via wifi? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
Unable to find the scanner -- i have windows 10 and I just
unable to find the scanner -- i have windows 10 and I just installed scanner software for mg6220 . … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
Printer not printing in colour. Wirless. Tech support
tech support tech has exhausted his knowledge on this issue… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,083 satisfied customers
Printer screen indicates incorrect print head. It has not
Printer screen indicates incorrect print head. It has not been changed! … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am currently using MG2960 Just wondering how to connect it
I am currently using MG2960 Just wondering how to connect it to a new wireless network? I have changed my network recently … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,083 satisfied customers
I have a windows 10 laptop (64 bit) and a canon EOS 1000D
I have a windows 10 laptop (64 bit) and a canon EOS 1000D camera and I have lost the original discs. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Paper jam in my PIXMA MG 5760, cannot access source as
Paper jam in my PIXMA MG 5760, cannot access source as unable to open … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,083 satisfied customers
I have MG3520 SeriesPixma printer that I CANNOT shut off. It
I have MG3520 SeriesPixma printer that I CANNOT shut off. It stays on until I plug it. This is strictly for home use & has few hours of use. … read more
Harry
Harry
1,683 satisfied customers
It simply wont start at all. I have gone through all the
It simply wont start at all. I have gone through all the settings, but it just wont go. I need to talk through the settings with an expert. … read more
Mr.Med
Mr.Med
1,096 satisfied customers
Keeps telling me that cartrdige is incompatible but I
keeps telling me that cartrdige is incompatible but I purchase teh correct one … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I changed the ink and now it prints but very faint, can
I changed the ink and now it prints but very faint, can barely see it. The ink is full. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
Why I cannot get the printer to pull the sheets to fax? Why
why I cannot get the printer to pull the sheets to fax? … read more
Harry
Harry
1,683 satisfied customers
I have an epson xp720 and I want to connect it to my ipad. I
I have an epson xp720 and I want to connect it to my ipad … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,083 satisfied customers
Need spare part for Maintenance Cartridge Cover....where to
need spare part for Maintenance Cartridge Cover....where to buy ?? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm just getting started with a TR8520. I've gone through
I'm just getting started with a TR8520. I've gone through all the setup steps, but my iMac doesn't recognize it. I need your help, please. … read more
Harry
Harry
1,683 satisfied customers
On my Canon IP 3600 this morning, I tried to print a Word 97
On my Canon IP 3600 this morning, I tried to print a Word 97 doc that I had been emailed. I got a different warning screen from the printer saying some kind of error and to close the printer. The prin… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x