How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

It is telling me to restart my browser, I try but I don't

Customer Question

it is telling me to restart my browser, I try but I don't know how to do it
JA: What's the make/model number of your printer? How old is it?
Customer: pavilion 23
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp officejet pro 8600premium
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was try to upgrade my adob reader
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: it downloaded three new program on my computer
Submitted: 1 month ago.
Category: Printers
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

What windows OS are you running ? and what Internet browser are you using please ?

Expert:  Mr.Med replied 1 month ago.

Are you there, Do you still need help please?