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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trouble printing pictures will say media type and paper size

Customer Question

trouble printing pictures will say media type and paper size not set correctly
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: pixma mg 3020
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I could not print pictures always said that
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: when I do print a picture it only print a 1/4 of picture
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 1 month ago.
ready now
Expert:  Kris R replied 1 month ago.

Hi,

What application are you using to print?

Thanks

Kris