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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I was ill for a couple months and have not used me computer

Customer Question

i was ill for a couple months and have not used me computer and now it wont work.
JA: What's the make/model number of your printer? How old is it?
Customer: hp pavilion dv6 ps. this has happened before and it was a matter of forgetting my secret code. 4years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i have no printer and its a pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothithing happened before this i was sick for awhile and when i went to use it it did not work when i tried my mail
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: i don't think so
Submitted: 1 month ago.
Category: Printers
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What exactly are you having trouble with the computer