Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Photosmart 7520. "The photo tray is blocked. Please adjust…

Customer Question
Photosmart 7520. "The photo...

Photosmart 7520. "The photo tray is blocked. Please adjust the tray. " What does "adjust" entail? I've taken the tray in and out several times, reloaded paper, checked for paper jams, etc. Nothing happens to unblock tray, Maintray continues to work fine!

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP 7520 - Serial # is TH3AB711WJ. PLACED IN SERVICE JAN 9. 2014

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP PHOTOSMART, SERIAL # TH3AB711WJ , WINDOWS 7, DELL DESK TOP, PRINTER INSTALLED JAN 9, 2014. PHOTO TRAY DOES NOT FUNCTION - "TRAY IS BLOCKED. PLS ADJUST" MESSAGE. WHAT DOES ADJUST ENTAIL? I'VE TRIED EVERYTHING! MAIN TRAY WORKS FINE.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

FOR AN HOUR, ECERYTHING NORMAL UNTIL I ATTEMPTED TO PRINT A PHOTO

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NO PAPER JAMS PRESENT. REMOVED & REINSTALLED TRAY SEVERAL TIMES, RELOADED PAPER, ETC NOTHING WORKS,

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 27 minutes by:
9/6/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an HP photosmart 7520 and every so often if quits the
I have an HP photosmart 7520 and every so often if quits the black portion of my printing. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
It won't let me print photos it says paper not big enough.
hi, it won't let me print photos it says paper not big enough … read more
Harry
Harry
2,052 satisfied customers
Its says photo tray problem and is blocked, paper won't feed
its says photo tray problem and is blocked, paper won't feed but nothing appears to be wrong. … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
Will not pull paper through--msg reads paper try blocked but
Will not pull paper through--msg reads paper try blocked but nothing blocking it. Will pull 4x6 papers through box. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
After taking out the paper that was jammed in the printer
After taking out the paper that was jammed in the printer the message still appears " there's a paper jammed in the ADF, please remove it" and the printer won't operate and after several attempts I ga… read more
Yvette
Yvette
Bachelor of Science
17 satisfied customers
My Selphy CP910 will print one or two photos then get a paper
My Selphy CP910 will print one or two photos then get a paper jam. After I clear the jam by turning the printer off then on, it may jam again immediately, or print one or two photographs, or give me a… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Problem printing envelopes on HP 7520: Getting error message
Problem printing envelopes on HP 7520: Getting error message from printer that paper size in wrong. Using MS Word, selecting Mailings/CreateEnvelopes, I fill out the main and return addresses as dialo… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a Canon iP100. The yellow light is flashing three times,
I have a Canon iP100. The yellow light is flashing three times, indicating a paper jam. That started right after the photo paper did not feed all the way in during printing. There is no paper insight,… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an HP photo Smart c 410 series , and I keep getting
I have an HP photo Smart c 410 series , and I keep getting printer error code 0X610000F6 , the first time I got it Inc. tray was jammed and would not travel on the track , I rebooted the photo Smart a… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I own an HP Photosmart c6280 All-in-one Printer/Scanner/Copier The
I own an HP Photosmart c6280 All-in-one Printer/Scanner/Copier The issue I am having is that I can't get the paper to load properly, I slide the paper tray out, pull out the sliding paper adjustment d… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have an HP Photosmart D7360 - has always worked perfectly.
I have an HP Photosmart D7360 - has always worked perfectly. Recently started making a grinding sound when grabbing the photo paper. Now will not feed paper at all. (Still makes grinding sound). Scree… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I printed two photos on my last two sheets of HP Premium Plus
I printed two photos on my last two sheets of HP Premium Plus photo paper - soft gloss. No problems. Today, I bought a new pack of HP Premium Plus photo paper - soft gloss and I have now tried four ti… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I have a photosmart 375 which has worked well for several years.
I have a photosmart 375 which has worked well for several years. Now, when I turn it on it says that the printer cartridge door is open - but it isn't. It also says that there is a paper jam when I tr… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
The photo paper tray is stuck, and has not returned to the
The photo paper tray is stuck, and has not returned to the resting position. I am unable to print on normal paper on my HP Photosmart Plus B209. Please advise… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I am getting a false photo tray error on my HP C6280. HP online
I am getting a false photo tray error on my HP C6280. The HP online database solution for this specific problem did not work. The link is - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c0183997… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have an HP Photosmart printer, over 1 year old. I just tried,
I have an HP Photosmart printer, over 1 year old. I just tried, for the first time, to print a photo 4x6, using that size paper and I can't get the printer to print that paper---it keeps going to the … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
HP Photosmart wireless printer registers paper jam before any
HP Photosmart wireless printer registers paper jam before any paper has gone through.Has not done allignment print. Have followed instructions for clearing jam but still claims paper jam.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
brother multi mfc465cn printer, paper jammed, removed jam but
brother multi mfc465cn printer, paper jammed, removed jam but still says paper jam, reset printer but still error paper jam...… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x