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My hp officejet 7610 doen't give me an option to print a3…

Customer Question
My hp officejet 7610...

My hp officejet 7610 doen't give me an option to print a3 paper

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

2013 its hp officejet 7610

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Its pc, windows 8

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I can't tell because I have 2 same printers of the same model, one in the office one at home, there one in the office I can print a3 papers

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Its only that option of not showing a3 on the home printer

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/6/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,068
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 11 months ago
lets go through together
Technician: Kamil Anwar, Technician replied 11 months ago

Operating system you are ruining?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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