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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Keeps giving me the message paper jam in tray one, cannot

Customer Question

Keeps giving me the message paper jam in tray one, cannot see any jam paper
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: CLP-415NW about 2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC 64bit HP
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had a paper jam in back door , which I cleared but I had to remove the DRum mech
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I replaced paper with new , also I was trying to double side print that's what cuased the original jam at back
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.