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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25856
Experience:  Computer networking/repair. 12+ years experience.
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Light flashes 7 times I have installed new cartridge but

Customer Question

light flashes 7 times I have installed new cartridge but still keeps flashing
JA: What's the make/model number of your printer? How old is it?
Customer: canon ip7200 12 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 2 days was printing a letter
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

This error is because of an ink cartridge in the wrong slot, or having multiples of the same cartridge installed.
Are you using new/genuine canon inks, or generic/refilled cartridges?

As an initial step, open it up, remove and reseat all the inks being sure they are in the proper slots.

Customer: replied 1 month ago.
Fixed thanks
Expert:  Nathan replied 1 month ago.

You're very welcome!

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan