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arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1347
Experience:  Experience in all major branded printers
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I had to get a new router and it has new passwords. How do I

Customer Question

I had to get a new router and it has new passwords. How do I change that on my printer so that I can print items wireless. I could on the old router and I don't remember how I did that.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Deskjet 3510 e-all in one series.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: I had the router changed last week - Aug 31, but today is the first time I've tried printing something. Actually, I tried it from an e-mail on my Phone.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Not that I know of. I've never had trouble, so I think it's because of the router and new password ***** the internet (ATT)
Submitted: 1 month ago.
Category: Printers
Expert:  Jon replied 1 month ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Customer: replied 1 month ago.
I did buy the printer in 2013.
Customer: replied 1 month ago.
No. Just tell me how to get into my printer to change the password ***** this internet connection like I did in 2013.
Is this going to cost more than the $33 and how do I cancel. This isn't what I thought the original note said.
Expert:  arsufi2002 replied 1 month ago.

Hi,

My name is ***** ***** of the experts in computer category.

I would like to assist you with your issue and would be your next active expert.

I will help you to get the password ***** connecting printer to new router..

Let me know when you are ready

Expert:  arsufi2002 replied 1 month ago.

I will assist you without further cost. Please respond

Customer: replied 1 month ago.
Ready
Expert:  arsufi2002 replied 1 month ago.

ok

Expert:  arsufi2002 replied 1 month ago.

Lets do it

Expert:  arsufi2002 replied 1 month ago.

Hope you have wireless name and password ***** handy

Expert:  arsufi2002 replied 1 month ago.

Please do this on printer control panel

Expert:  arsufi2002 replied 1 month ago.

1: Press the Wireless Button on printer

Customer: replied 1 month ago.
I have the wireless password ***** I this a private or public conversation?
Expert:  arsufi2002 replied 1 month ago.

2: Press the Settings button to access the Wireless Settings menu.

Expert:  arsufi2002 replied 1 month ago.

Tell me the options in settings menu

Customer: replied 1 month ago.
Ok
Expert:  arsufi2002 replied 1 month ago.

what are the options

Customer: replied 1 month ago.
Wireless, wireless direct, WIFI protected set up, print Report,advanced settings
Expert:  arsufi2002 replied 1 month ago.

Click Wireless

Tell me the options in it

Customer: replied 1 month ago.
Settings menu has preferences, tools, and wireless. Wireless is what I gave you. As you can tell-you send three e-mails to my one-it is slow.
Expert:  arsufi2002 replied 1 month ago.

If you are chatting from computer, download and run below tool on your computer

Click here to download

Double click file after download

Customer: replied 1 month ago.
I'm on my I-Phone. Is it possible to call me? Or I call you?
Expert:  arsufi2002 replied 1 month ago.

ok...

DO you have a Windows PC?

Customer: replied 1 month ago.
I do 't know. You are talking Greek to me. I should just cancel until I can get someone who knows more than I. I thought Windows was for PC and I'm a new Mac user and don't know what it has. So so sorry for bothering you. This was an expensive ask for me. I hope I get my $40 bucks. Ack or whatever it is by now. My bad.
Expert:  arsufi2002 replied 1 month ago.

Hey..

Click Wireless and tell me the options in it

Expert:  arsufi2002 replied 1 month ago.

I am checking for the option "scan wireless network"

Customer: replied 1 month ago.
WirelessWireless direct
Wifi protected set up
Print report
Advanced settings
Expert:  arsufi2002 replied 1 month ago.

What you see under Wireless

Customer: replied 1 month ago.
Just on and off
Customer: replied 1 month ago.
It checks when you push ok
Expert:  arsufi2002 replied 1 month ago.

Come back check out options in Advanced settings

Customer: replied 1 month ago.
IPv6, and IP summary
Expert:  arsufi2002 replied 1 month ago.

Does your router have WPS button?

Customer: replied 1 month ago.
I don't find one -that's what my printer manual said to ouch it for 3 seconds-what does it look like and would it say wps on it? What is wps? What symbol would it have on it-?
Expert:  arsufi2002 replied 1 month ago.

Share me the router model. I will check whether router have that feature

Customer: replied 1 month ago.
A T&T u-verse Arris NVG589
Customer: replied 1 month ago.
I have a wAP thing here, too. Maybe it's the router -Cisco model VEN401-AT
Expert:  arsufi2002 replied 1 month ago.

The router (VEN401-AT) has WPS feature but the thing is we need to get into router configuration page

Expert:  arsufi2002 replied 1 month ago.

to turn on the feature.

Customer: replied 1 month ago.
I need to call the AT&T tech, right?
Expert:  arsufi2002 replied 1 month ago.

This printer doesn't shows a direct method to connect wifi router

Customer: replied 1 month ago.
The wifi push button set up says to push that button and the other menu item PIN set up gives me a pin # but then I don't know how to plug it in-it searches for a wireless connection for three + minutes and times out.
Expert:  arsufi2002 replied 1 month ago.

wait...I hope you have done this procedure in printer....

What we have to do is to enter those pin in router configuration page

I will help with that

Expert:  arsufi2002 replied 1 month ago.

1: Turn on your MAC PC

2: Open Browser and enter 192.168.1.1 and press enter key

See it loads router configuration pge

Expert:  arsufi2002 replied 1 month ago.

It may ask for router credential. Enter username and password

Expert:  arsufi2002 replied 1 month ago.

Once successfully logged in on router configuration page,

1: Click Wireless > then click Wifi-Protected setup

Expert:  arsufi2002 replied 1 month ago.

2: This loads to Wifi-Protected setup page where you can see the option to enter the printer PIN number

You may enter printer PIN number and click Register button

Expert:  arsufi2002 replied 1 month ago.

Then click save settings button

Customer: replied 1 month ago.
Ok-go to browser-you mean like safari-it comes up google-where do I get where I would put in numbers -
Expert:  arsufi2002 replied 1 month ago.

You may type it on address bar..

192.168.1.1 press enter key

Expert:  arsufi2002 replied 1 month ago.

You may enter router ip address on address bar if above ip does loads router page

Customer: replied 1 month ago.
Ok-I'm not having such good luck with this and I am exhausted. Maybe I'll try to finish this again another time. Should I go to Configure Wireless Router? It gives choices Wifi Router settings. It's just beyond me right now. So sorry. Let's try tomorrow.
Expert:  arsufi2002 replied 1 month ago.

Fine....

Lets try tomorrow. Message me when you are back..

Have sweet dreams

Fiyaz

Customer: replied 1 month ago.
You are kind and patient. You have tried and I'm thankful that you are willing to try again tomorrow - or even Later.
Expert:  arsufi2002 replied 1 month ago.

Thank You