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Just changed the black drum. The printer has been left on…

Customer Question
Just changed the black...

Just changed the black drum. The printer has been left on for many months without printing. I tried to use it recently and had gosting problems. After replacing drum I had less ghosting but still some

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

C3400 okidata

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC win 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Cant tell exactly. I was youst trying to use it again and this was happening.

Submitted: 1 year ago.Category: Printers
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Answered in 9 minutes by:
9/6/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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