How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Canon Laser Printer hooked up wirelessly. Keep getting

Customer Question

Canon Laser Printer hooked up wirelessly. Keep getting bidirectional support error. I've made sure the bidirectional check box is checked for the port the printer is using. Any ideas?
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know how is printer connected to computer..usb cable or wifi

Customer: replied 1 month ago.
Wirelessly
Expert:  Michelle replied 1 month ago.

what version of windows is installed on the PC

Customer: replied 1 month ago.
Windows 10
Expert:  Michelle replied 1 month ago.

thanks for the info

when was the last time you were able to print fine

Expert:  Michelle replied 1 month ago.

try the below steps

on the computer, in the search box type control panel and open it from search results

open devices and printers

right click on printer icon and uninstall

then click on add printer option on top and add the printer again

make sure birectional support is checked

try a test print and let me know

Customer: replied 1 month ago.
Ok
Expert:  Michelle replied 1 month ago.

i will suggest further based on your response

Customer: replied 1 month ago.
I uninstalled and installed the printer several times, still no bidirectional communication
Expert:  Michelle replied 1 month ago.

do you have the usb cable of the printer with you

Customer: replied 1 month ago.
I was unable to connect with the printer via USB. Could this be a Windows 10 compatibility thing?
Expert:  Michelle replied 1 month ago.

let me know the model# ***** the printer