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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I downloaded the print dr. when Win 10 installed/ Has worked

Customer Question

Hello, I downloaded the print dr. when Win 10 installed/ Has worked great til now. Tried to run it again but says there is a problem
JA: What's the make/model number of your printer? How old is it?
Customer: officejet 6500a probably 6 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Win 10 just updated so that may be the problem
JA: How long has this been an issue? What happened right before this popped up?
Customer: two days
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Did you download the printer driver again?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
Please cancel charges. Thanks
Customer: replied 1 month ago.
No. The printer is too old spend money on it.
Expert:  Viet - Printer Tech replied 1 month ago.

How about with a small amount as shown for direct remote support?

Please reply at the box below; we guarantee our service. Thank you.