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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My Epson wf-3620 was offline and in an effort to get it back

This answer was rated:

my Epson wf-3620 was offline and in an effort to get it back online I tried downloading updates thinking it would help...it did not
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 2 years old ..Workforce WF-3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: just today.. tried printing and could not... was told printer was offline
JA: Anything else you want the printer Expert to know before I connect you?
Customer: no

Hello, and thank you for using JA for your support needs. Sorry to hear of the issue. Were there any storms of note in your area recently?

Also, I wanted to ask. Does it power on at all? If so is there an error message displayed?

VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
VanMagnus Systems and other Printers Specialists are ready to help you
Customer: replied 1 month ago.
No storms...no trouble with power. I think existing software got messed up when I downloaded updates.
Customer: replied 1 month ago.
When will secure remote assistance be available?
Customer: replied 1 month ago.
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