Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi! My name is ***** ***** I will be assisting you. Let's get started!
Remove the drum unit and toner cartridge then insert them back in then keep the lid open
Make sure that the machine is turned on.Press Options or Press Clear or Clear/Back on the control panel.If your Brother machine has a numeric keypad: Press 1 to reset the drum counter. If your Brother machine doesn't have a numeric keypad: Press the Up Arrow Key to reset the drum counter.When the LCD shows Accepted, close the front cover.Your drum is now reset.
Did you make sure the lid was still open when you pressed 1 or used the arrow?
Press Menu, 4, 3.
To restore the default settings, press 1.
Were you able to perform the factory reset?
Their phone number is *****
You're welcome, James!
Yes, they close at 9pm EST.
I have provided you with the reset option for the drum counter and the steps for a factory reset. If those steps did not fix the issue then it could be an internal issue. The last thing that you can try before waiting to call Brother is this...
With the printer powered on, remove the power cord from the back.
Wait 2 minutes
Plug back in the power cord and power it on
Do you still have the error?
You're very welcome! Thank you for being patient.
I apologize -- I did not want to activate the rating until we were finished so that you did not feel like I was trying to pressure you into a rating and getting rid of you.
It is activated now. Thank you!