How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

I install my hp photosmart plus wireless printer on my

This answer was rated:

I install my hp photosmart plus wireless printer on my compaq xp 8.1 wireless network test say everything is ok , sig exec,. but i can't print out to my printer!! I try to print online browser page, i try pprint to note book, i tryed to print to dos promt. every test went to my printer"s queue ,saying printing radey but it won"t print to my rinter I have check all my drivers. what should i do ?? thank you.
Customer: replied 2 months ago.
how to install a hp photosmart pluse wireless printer on a compaq presario xp 8.1?

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

do you have windows xp or windows 8.1 on the pc

Customer: replied 2 months ago.
OK! David here.
I set up my hp photosmart pluse wireless on my compaq presari xp wireless test say everything is ok with strong reception. I tryto pring online page, a notebook page, and dos prompt page. all have gone to the queue saying doc waiteing to print. but won"t print to the printer , I have chech my drivers. what do you think the problem is??

on the computer, open control panel ....devices and printers

click on the printer icon once and at bottom of screen you will see the status

does it show as ready or offline or needs troubleshooting

Customer: replied 2 months ago.
it read online with 3 jobs waiting.

now right click on printer icon..printer properties

click on ports tab on top and let me know which port is checked

Customer: replied 2 months ago.

that could possibly be the problem

close that window and in the devices and printers window, click on the add printer option on top

let me know if the hp printer shows up in the search

Customer: replied 2 months ago.
on my dos promt checking ports. at lpt1 it said one file copied.

no we dont need to be on dos prompt

in control panel..under devices and printers

click on the add printer option on top

let me know if the hp printer shows up in the search

Customer: replied 2 months ago.
add printer goes to wizard setup.
Customer: replied 2 months ago.
hp photosmart shows up as defult printer

select it and add it

if you wish i can remote connect and fix the settings for you

Customer: replied 2 months ago.
when I clik on add printer the WIZARD set up comes up with no place to do what you said.
Customer: replied 2 months ago.
this is a wireless printer.

would you like me to remote connect and set this up for you

Customer: replied 2 months ago.
NO REMOTE! thank you. can you help me??

yes, remote would have been faster as you seem to be not getting the right options so i suggested for it

try the following

click on add printer

the printer wizard will come up

in the choose a device window, does the hp printer show once it completes searching for devices

Customer: replied 2 months ago.
hay thank you Michelle, I am being called away, I'll get back to you another time , i do believe you can help me. bye I will give you a temp rateing ok, just for now. bye.

sure reply to me once you wish to resume

Michelle and 2 other Printers Specialists are ready to help you