Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com services.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Do you know the router password?
yes your wifi
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On the printer control panel, touch the Wireless icon , and then touch the Wireless Menu icon .
Touch Wireless Settings, then touch Wireless Setup Wizard.
let me know if your router name shows up in the list of routers
ok..so your surface3 is currently connected to which one of the 2 routers
ok on the printer select 2.4 and let em know if it shows as connected
did you select the 2.4 router on printer and does it show as connected
yes if wifi connection is lost, it will not print or scan to surface device
from now on in future if you face this issue of device showing offline, it would be a clear case of wifi connection lost
this is common for all wifi devices
to fix it, on printer go to wireless setup wizard and select the 2.4 router again and it should be good to go
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You are welcome
Go through the chat session and follow the same steps you did last week.
Let me know if the problem persists.