Printer Repair Questions? Ask IT Technicians for Answers ASAP
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do you get the same message with both old and new inks or they differ
remove the inks and turn off printer and unplug power cord
keep the ON button on printer pressed for 10 secs
wait for 2 mins
plug in power cord and turn on
use a cotton swab and clean the golden contacts on the ink cartridge and then insert in the printer ensuring it clicks into place
once done check if you still get the same error
Are you using generic ink cartridges or genuine Hp cartridges?
The problem is with the print head however i would like you to swap the old cartridges and then put the new ones the problem is that the contacts are not made correctly that is the reason its not detecting the cartridges.
let me know if the old cartridges get detected even though they are empty. Shake them few times and then install it. Let me know the error.
If you print another page does it print half the page again?
The print head is clogged. Run print head cleaning on the old cartrdiges for 2 to 3 times and then try the new cartridges. The new cartridges may have a problem as well.
Do you hae another set of new cartridges?
Do you have another set of new cartridges?
If both comes up with the error then it has to be the print head which needs to be replaced.
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