Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

I have a Cannon mX922 printer that will not turn on. I tried…

I have a Cannon...

I have a Cannon mX922 printer that will not turn on. I tried unplugging it and holding the on button for 30 seconds and plugged it into another outlet but still won't turn on.

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

Never done it before and I think about 3 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 8

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Wireless

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

We had a storm and I think I lost my BOSE external speaker system. But I have a whole house surge protector and it is still showing green lighrts. There were no close lightening strikes only thunder.

Show More
Show Less
Ask Your Own Printers Question
Answered in 9 minutes by:
8/16/2017
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,546
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Printers Question

How old is the printer?

Ask Your Own Printers Question
Customer reply replied 6 months ago
I think 3 years
Customer reply replied 6 months ago
The printer won't power up and it is wireless connection to my pc.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Ask Your Own Printers Question
Customer reply replied 6 months ago
I kinda thought that was the case. Any idea how i can get my ink cartridges out of the printer?

Yes.

Unplug the printer and manually move the carriage across with your hands. You may need to use a little force.

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,546
Experience: 5+ years as Tech
Verified
Josh and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,546
21,546 Satisfied Customers
Experience: 5+ years as Tech

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have a Epson WF 2540, has been working fine. it told me to
I have a Epson WF 2540, has been working fine. it told me to change the ink, so i did. Now it won't print anything. Please help … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm not able to scan PDF files (Epson Model WF -3620) No,
I'm not able to scan PDF files (Epson Model WF -3620) … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I was updating my HP Office Jet 3830 printer when I lost
I was updating my HP Office Jet 3830 printer when I lost wireless connection. Now my printer won't turn on. I get ERROR CODE … read more
Harry
Harry
905 satisfied customers
I get a message that the filter failed. I have a new
I get a message that the filter failed. I have a new computer--replaced my old Imac, and thought I reinstalled the printer driver stuff, but haven't been able to print yet … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,014 satisfied customers
Its my printer It told me I needed to change THE CARTRIDGE
Its my printer It told me I needed to change THE CARTRIDGE of which I did but still have an error on the printer … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,014 satisfied customers
Product is a HP Designjet 510 24in Printer HPGL2. I am
I am receiving 11.11 code after supposedly the paper jammed. I am using a Windows 7 AutoCAD 16 LT … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
720 satisfied customers
We get a black only PDF document from our client who has
Second opinion] We get a black only PDF document from our client who has created it in Quark Express. Despite it being only black ink, when we plate it, all the copy is screened back 80%. We're thinki… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I am trying to upload and use a "HP Laser Jet 2420" drivers
I am trying to upload and use a "HP Laser Jet 2420" drivers to use with Windows 10 and I can not get anywhere. Is this printer compatible with Windows 10? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I need to scan paper from printer to Sierra. I don't know
I need to scan paper from printer to Sierra. I don't know how. LIZ … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Printer not working.Screen says to turn off then on,which I
printer not working.Screen says to turn off then on,which I have done.Error code is0xF1 … read more
Kris R
Kris R
IT Manager
Computing
3,157 satisfied customers
How do I connect hp3512 to wifi so I can connect.
probably been couple years just moved and have different internet router address … read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
IAM TRYING TO PRINT TO MY CD USING CANON IP7260 PRINTER.
HI IAM TRYING TO PRINT TO MY CD USING CANON IP7260 PRINTER … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
3 satisfied customers
I need to connect my printer to Mac Pro - need the driver
I need to connect my printer to Mac Pro - need the driver information since apple doesn't support it (?) … read more
Harry
Harry
905 satisfied customers
My computer has always worked with my Epson xp410. now it
my computer has always worked with my Epson xp410. now it does not seem to recognize the printer … read more
Donna French
Donna French
Bachelor of Science
47 satisfied customers
I put ink cartriges in printer and all it says is use set up
I put ink cartriges in printer and all it says is use set up cartriges lights 2345 did not come on … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Huawei e5377 cannot find my AirPrint printer, ho, ave I
My Huawei e5377 cannot find my AirPrint printer, ho … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a HP Office Jet Pro 8610. I cannot get the wireless
I have a HP Office Jet Pro 8610. I cannot get the wireless connection to work. I was trying to scan to my Dell computer and could not do it. I deleted it from my system and now cannot reinstall it. I … read more
Moses C
Moses C
Bsc
417 satisfied customers
My cyan cartridge was running out. I bought a new Epson
My cyan cartridge was running out. I bought a new Epson refill and filled the cyan ink holder. Then I tried printing again and there was no blue color at all. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x