Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you please tell me the complete error code/number showing on the printer itself?
Thank you for confirming,
that is a service through HP, and most likely a billing matter that you are out of ink and they need something from you in order to ship you new ones. You would have to contact HP directly for that, it is not something that can be fixed by a remote support session.
This is Rob. My number is ***** the secure section
this is a link we can use if you want me to remote in
or if you want to just give me a call first we can see what we can sort out that way first.