Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi! My name is ***** ***** I will be assisting you. Let's get started!
With the printer powered on, remove the power cord from the back.
Wait 2 minutes
Plug back in the power cord and power it on
Do you still have the error?
This is Rob. I will be doing your secure remote session
Please go to this link
It will allow you to download AND PLEASE RUN a piece of software called elsinore screenconnect
that will allow me to do the remote
when you have done that please call me at the number in the secure section