Printers

I have a HP Officejet 6600. It is about five years old. Has…

Customer Question
I have a HP...

I have a HP Officejet 6600. It is about five years old. Has worked fine the entire time. Now my laptops can't find it. It is listed as Offline. I've tried tying into the network on the printer and that works. My laptop is tied in to the same network and yet I can't figure out how to "discover" the 6600. Tried... Read full answer

I have a HP Officejet 6600. It is about five years old. Has worked fine the entire time. Now my laptops can't find it. It is listed as Offline. I've tried tying into the network on the printer and that works. My laptop is tied in to the same network and yet I can't figure out how to "discover" the 6600. Tried off/on with both devices. Frustrated.

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

HP Officejet 6600. Probably five years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

It's a PC. Will check on OS.

Technician's Assistant: Anything else you want Andy (Computer Consultant with a Master's Degree in Computer Engineering and 11,000 5-star reviews) to know before I connect you?

Windows 10

Submitted: 1 year ago.Category: Printers
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Answered in 2 hours by:
8/15/2017
Technician: Michelle, Printer Expert replied 1 year ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,717
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please explain the problem a bit more in detail.

how is the printer connected to the computer?

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Customer reply replied 1 year ago
I am not home right now but can tell you that it is a wireless connection. Both the laptop and printer are on the same network at home but the laptop can't find the printer and the printer is listed as "Offline." Can't figure out how to get it online. Went to Network Setup on the printer and made sure it was on the right network, which it is now.
Technician: Michelle, Printer Expert replied 1 year ago

Let me know what time is good for you to be online so that i can continue to assist you on this issue further.
Please mention your time zone as well, thank you.

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Customer reply replied 1 year ago
I am in Virginia Beach in Eastern U.S. I won't be home and online until 9:00 tonite.
Technician: Michelle, Printer Expert replied 1 year ago

I am online now let me know if its a good time?

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Customer reply replied 1 year ago
I am home now if I can still get your help.can you tell me how to get my printer back online?
Technician: Michelle, Printer Expert replied 1 year ago

All you have to tell me how is the printer connected to the computer its on usb or wifi i will give you detailed steps to follow

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