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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to scan to hp laptop and all I get is check

Customer Question

trying to scan to hp laptop and all I get is check connection.
JA: Is there an error code on your printer when you try to scan?
Customer: no just says check connection but I checked all the wifi connections and they are fine. Printing works fine
JA: When did you last update the printer driver software?
Customer: not sure
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  GeekGal replied 2 months ago.

Hi there. Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. In order to provide the best possible help, I will need to know what operating system you have on your HP laptop. If you're not sure, please click this link and tell me what you see:

http://whatsmyos.com/

I'll also need to know what type of printer you have (brand and model).