Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am unable to print from the rear cassette. An error keeps…

Customer Question
I am unable to...

I am unable to print from the rear cassette. An error keeps coming up...2114. This has been going on for a week now.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Canon TS9020

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Compaq computer PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I don't understand Operation System

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

This is all I can think of right now. I'm really not a pro when it comes to computers

Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 46 minutes by:
8/7/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,253
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Printers Question
Technician: Josh, Technician replied 1 year ago

I apologize that you had to wait for a response.

Do you still need help with your issue?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How do I select Cassette or Rear Tray as my paper source. I
How do I select Cassette or Rear Tray as my paper source. I want to print from Cassette & I get message that Rear Tray is out of paper. Cassette has Paper & I want to print from Cassette...how do I do… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Message says there is no paper in the cassette. thereare
message says there is no paper in the cassette. thereare about 20 pages in the cassette. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It keeps saying there is no paper in the cassette but there
it keeps saying there is no paper in the cassette but there is … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Ts9020 Says there's no paper in the Rear tray. Where' the
ts9020 Says there's no paper in the Rear tray. Where' the rear tray and how do I get paper into it? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a pixma 2922 that the blinking orange light keeps
i have a pixma 2922 that the blinking orange light keeps blinking.. cant figure it out what to do to correct this... I guess I am a dinosaur … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
77 satisfied customers
I cannot print envelopes on my Epson WF 7620, WF 7620 maybe
When I load an envelope in the back it automatically rejects it and tries to take the envelope from casset 1… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I followed all steps and selected cassette but printer still
I followed all steps and selected cassette but printer still reverts to rear tray … read more
Josh
Josh
Technician
22,253 satisfied customers
Concerns WF7110 model wide format I'm trying to print 13x19
Concerns WF7110 model wide format I'm trying to print 13x19 on the back plate keeps going to cass 1 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
It wont print from cassette 2, Epson XP-830 less than 6
It wont print from cassette 2 JA: What's the make/model number of your printer? How old is it? Customer: Epson XP-830 less than 6 moths ols JA: What kind of computer are you printing from (Mac or PC)?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a canon MG6821. it has a rear paper jam. How do I
I have a canon MG6821. it has a rear paper jam. How do I clear it? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
556 satisfied customers
I just bought a pixma ts9020 printer and am trying to
I just bought a pixma ts9020 printer and am trying to install it on my mac. I keep getting a support code 1851 telling me that the paper output tray is in the position for disc pring. I pulled it out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a canon mg5620 printer and I think I have a paper
I have a canon mg5620 printer and I think I have a paper jam. I looked in all the openings but could not see any paperI think this because no paper comes out and the printer makes a machine gun like n… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
My MX870 wont print. The alarm light is on and it keeps telling
My MX870 won't print. The alarm light is on and it keeps telling me to load paper- which I've done. Help!… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Canon MX860 connected to any iMac. the MX860 will
I have a Canon MX860 connected to any iMac. the MX860 will print from the cassette or the rear tray - how do you set it to prefer the rear tray in the Mac operating system?… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I cant get the head alignment corect. If I do it by the instruc
I can't get the head alignment corect. If I do it by the instruction manual it only prints one page with Letter A-g and Number +7 -5 over the range of black and blue. These are not all true colours an… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
My Canon ip4700 printer keeps printing A4 pages from the cassette
My Canon ip4700 printer keeps printing A4 pages from the cassette although I have it set to print from the rear tray. I have switched the source tray back and forth and this has not fixed the problem.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Canon PIXMA MP560 printer - only prints from rear tray
Hi, I'm really hoping someone can help me with a rather strange printer problem. I bought a new Canon MP560 printer and have it set up wirelessly on my home network. I have managed to make it print a … read more
Billie
Billie
Diploma in public relations and adv
16 satisfied customers
I recently bought a Canon MP560. I used it for several days
I recently bought a Canon MP560. I used it for several days prining the cossword in my newspaper in "fit to page" on A4 paper from the cassette. Then two days ago I printed photographs on various size… read more
Suzanne
Suzanne
Computer Technician
Associate Degree
109 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x