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I just moved and cannot get my printer to work with my iPad.

Customer Question
I just moved and...

I just moved and cannot get my printer to work with my iPad. Can you help me

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Don't know nor do I know how to do this

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the printer expert to know before I connect you?

Yes, I am old and not computer savy

Submitted: 11 months ago.Category: Printers
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Answered in 9 minutes by:
8/7/2017
Technician: GeekGal, Computer Support Specialist replied 11 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Printers
Satisfied Customers: 1,797
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Good morning! Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. It is very likely that we need to update the wireless settings on your printer. If you haven't changed them, the printer is still looking for the old wifi network from before you moved. We probably just need the update the settings and make sure that your printer and ipad are on the same wireless network and all will be well. Can you tell me please what brand and model of printer you have?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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