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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer is printing solid black pages, using all colors.

Customer Question

Printer is printing solid black pages, using all colors.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Just made a photocopy and same thing happened. WF-4630 Pro
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: today
JA: Anything else you want the printer expert to know before I connect you?
Customer: That is it. Thanks,
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 2 months ago.

If you try to make a copy directly from the glass (test both black only and color modes), how do those come out?