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Printer is printing solid black pages, using all colors.

Customer Question
Printer is printing solid...

Printer is printing solid black pages, using all colors.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Just made a photocopy and same thing happened. WF-4630 Pro

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

That is it. Thanks,

Submitted: 9 months ago.Category: Printers
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Answered in 1 hour by:
8/7/2017
Technician: Nathan, Engineer replied 9 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,479
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

If you try to make a copy directly from the glass (test both black only and color modes), how do those come out?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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