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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have installed new black cartridge and it won't print. must

Customer Question

have installed new black cartridge and it won't print. must print something out...any suggestions.
JA: What's the model of your printer?
Customer: 420
JA: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?
Customer: we have installed the new cartridge with no problem
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is it printing a blank page?
What is the full model number of the printer?

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan