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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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New et-2650 trying to install software on my hp notebook

Customer Question

new et-2650 trying to install software on my hp notebook help!!
JA: What's the model and Operating System (OS) of your HP?
Customer: dy dont know
JA: What have you tried so far with your HP? Have you installed any updates recently?
Customer: no it almost new
JA: Anything else you want the computer expert to know before I connect you?
Customer: Im not very knowledgeable
Submitted: 2 months ago.
Category: Printers
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

let me know when you are ready to start

Customer: replied 2 months ago.
whatever youno emergency only putting printer on line and reached the install software stage, computer would not accept the disc and the rest of install was confusing, thought you all could help out nevertheless thanks for whatever you did. jack
Expert:  UranIT replied 2 months ago.

I didn't do anything yet. I only asked if you are ready to start.