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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP Officejet Pro L7580 will not print when issued a command

Customer Question

HP Officejet Pro L7580 will not print when issued a command from my printer. However, it will scan. Also, the printer functions normally from another printer on the network.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 8-10 years old. I just stated the exact model in the previous message.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The problem began about 3 months ago. I re-installed printer drivers.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com, I am Serge and I will try my best to assist you.

Are you trying to print from a PC or mac?

Customer: replied 2 months ago.
PC
Customer: replied 2 months ago.
For now, I don't want a remote connection. I'll try to follow your instructions.
Customer: replied 2 months ago.
Oh yes, PC and Windows 10 Pro, with the lastest upgrades.
Customer: replied 2 months ago.
Serge, are you still helping me?
Expert:  UranIT replied 2 months ago.

It depends on the error message, and since it will take a long time to go over this chat, i will leave this question open to another expert