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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I need to print a picture, my option of a 4x6 isn't

Customer Question

When I need to print a picture, my option of a 4x6 isn't there - only a full page and a v4 (what is that?) I have had the Artisan Printer for about 5 years. We recently insttalled a new modem/routerl. Since then, I have not been able to get thee options I used to get for printing.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: USB
JA: When did you last update the printer driver software?
Customer: I have tried, but can't update it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

I apologize that you had to wait for a response.

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