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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The problem in scanning. When click on scan, then scant to

Customer Question

The problem in scanning. When click on scan, then scant to computer, a message "Communications error.
JA: Is there an error code on your printer when you try to scan?
Customer: yes
JA: When did you last update the printer driver software?
Customer: Bought the printer 01/16
JA: Anything else you want the printer expert to know before I connect you?
Customer: This is a recent problem. Scanning has always been easy
Submitted: 2 months ago.
Category: Printers
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Are you still able to to print to same printer?

Are you using Windows or mac?

Customer: replied 2 months ago.
I have an iMac 0
Customer: replied 2 months ago.
I meant to write iMacOS 10.11.5
Customer: replied 2 months ago.
I think I am getting the run around. I am not getting an answer
Customer: replied 2 months ago.
I would at least like to get a response to tell me you are working on it
Customer: replied 2 months ago.
I would like to cancel this whole thing if you will cancel the amount on my credit card
Customer: replied 2 months ago.
Thank you
Customer: replied 2 months ago.
It appears to me that you cannot solve my problem. What do you suggest that I do now. I can't sit here and perhaps get another no answer.
Customer: replied 2 months ago.
Do you want to cancel my membership or should I call my bank and cancel it.