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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson WF 2630 printer. It says I have a paper jam.

Customer Question

Hi I have an Epson WF 2630 printer. It says I have a paper jam. I opened the printer and did not find any jam. What should I do
JA: What Epson model do you have?
Customer: WF-2630
JA: How long has this been going on with your Epson printer?
Customer: a couple of weeks
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: don"t remember
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris