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I have an Epson WF 2630 printer. It says I have a paper jam.

Customer Question
Hi I have...

Hi I have an Epson WF 2630 printer. It says I have a paper jam. I opened the printer and did not find any jam. What should I do

Technician's Assistant: What Epson model do you have?

WF-2630

Technician's Assistant: How long has this been going on with your Epson printer?

A couple of weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don"t remember

Submitted: 11 months ago.Category: Printers
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Answered in 2 hours by:
8/6/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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