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My Epson Workforce 545 doesn't recognize replacement

Customer Question
My Epson Workforce 545...

My Epson Workforce 545 doesn't recognize replacement cartridge. Keeps asking to replace.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

Message keeps asking to replace cartridge.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New ones.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Have shut printer off. Cleaned contacts. Tried several new cartridges.

Submitted: 9 months ago.Category: Printers
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Answered in 4 hours by:
8/6/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 9 months ago
I went to Timbuktu and back. I fiddled with the controls and got the printer working again. Thanks but if I need you again I will recontact. Goodbye for now.
Customer reply replied 9 months ago
At this point even the initial $5 was a waste. No more charges please!
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Do you wish to continue here?

Are you aware of the full costs?

(If not please call our Customer Support on 1(###) ###-####

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John
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Category: Printers
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