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It will not print. I have a new laptop, HP Windows 10. Every…

Customer Question
It will not print...

It will not print. I have a new laptop, HP Windows 10. Every time I try it says "printer cannot print

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

Please wait I am searching info

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

This is HP Notebook,OS version ML It was refurbished in March 2017

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing unusual Just started using this last week

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

It is a Brother printer, scanner, fax -- J4700W

Submitted: 1 year ago.Category: Printers
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Answered in 17 minutes by:
8/6/2017
Technician: Russell H., Printer and Office Tech replied 1 year ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,967
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Is the printer newly set up, new, or otherwise not-previously-working?

Is the printer on a wireless connection, or is it USB-cable-wired to the computer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,967 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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