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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer was hacked. I had a teck re-install the printer,

Customer Question

My computer was hacked. I had a teck re-install the printer, now wnen I try to install Wi-Fi It says I am not registered withCLOUd?
JA: What's the brand and model of your printer?
Customer: EPSON XP410
JA: How long has this been going on with your XP410?
Customer: @ weeks at least, only it was hacked in Feb.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: @ days ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I can think of
Submitted: 2 months ago.
Category: Printers
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

what exactly is giving you that message? printer or computer?

Customer: replied 2 months ago.
Printer is giving me that message
Customer: replied 2 months ago.
What was the payment I sent you for, are you going to tell me how to fix it?
Customer: replied 2 months ago.
I don't want to pay more, what is this a scam?
Expert:  UranIT replied 2 months ago.

Run the setup software again and select that your printer is wireless, this will program the printer to your WiFi

Expert:  UranIT replied 2 months ago.

Or, does your wifi router have WPS button? there is a way to connect using that