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Customer Question
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Need to connect to Printer. Having problems. The Printer is a HP Officejet Pro 8600

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

Last year 2016 Model # CN365DXHGS. FPU# ***** CM749-64001 C4

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows10. What is (OS)?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The computor is new and I am an old lady 79 years old.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

How to get what I type printed.

Submitted: 1 year ago.Category: Printers
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Answered in 3 minutes by:
8/5/2017
Technician: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,583
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I securely connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

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Technician: UranIT, Network Administrator replied 1 year ago

Do you still require assistance on the issue?
Will be waiting for your reply.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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