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Not printer--computer has been hacked, brand is hp dont know…

Customer Question
Not printer--computer has been...

Not printer--computer has been hacked

Technician's Assistant: What's the brand and model of your printer?

Brand is hp dont know model #

Technician's Assistant: How long has this been going on with your HP printer?

AGAIN-----PROBLEM IS NOT PRINTER, IT IS MY COMPUTER

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

For petes sake it is my computer NOT PRINTER

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
8/5/2017
Technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

How can I assist with the issue?

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Customer reply replied 11 months ago
MY BANK TELLS ME I HAVE BEEN HACKED AND WAS TOLD TO GET A NEW SECURITY PROGRAM FROM H.P. BEFORE I ATTEMPT TO GET ON TO MY BANK ACCT. CAN YOU HELP??
Technician: UranIT, Network Administrator replied 11 months ago

Yes, sure. Do you have any Antivirus software that is still valid and running?

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Technician: UranIT, Network Administrator replied 11 months ago

Do you still require assistance on the issue?
Will be waiting for your reply.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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