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I have a Officejet Pro 8600 - I am getting the message that…

Customer Question
I have a Officejet...

I have a Officejet Pro 8600 - I am getting the message that there is a problem with the printer or ink system - I tried turning the printer off and on, and unplugged the printer as was suggested. It stated for me to contact you and give you a code number - I did not see a code number

Technician's Assistant: Is this the first time you've had to change the ink for your OfficeJet?

No I put in new ink cartridges several months ago - I also removed the cartridges as was suggested in a tutorial and replaced them - the ink is approximately over half full on all cartridges

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes I opened the cover to get to the cartridges, closed it and still get the same message

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

After closing the lid I get the yellow triangle sign on the printer screen saying ink system failure

Submitted: 1 year ago.Category: Printers
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Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
8/6/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 1 year ago
I'm ready now
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 1 year ago
done do you ant me to plug back in
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Customer reply replied 1 year ago
I'm working with your directions do not want remote assistance at this time
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

OK - no problem.

Can you connect back up everything and try it now

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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