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crash2199, Technician
Category: Printers
Satisfied Customers: 20229
Experience:  5+ years as Tech
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How do I get the cartridge inserts to slide open? I have a

Customer Question

How do I get the cartridge inserts to slide open? I have a cartridge jammed.
JA: What's the make/model number of your printer? How old is it?
Customer: HP Office jet 4655
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Number: TH71V491HS
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is a new printer. I was trying to get the cartridges installed and apparently did not get one in correctly. the slide wnet to the right and is under the plastic frame. If I could get it to slide back to the left, I could re insert the cartridge.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Why is there not a manual for simple troubleshooting?
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Unplug the power cord

While it is unplugged, use your hand to move the carriage to the center then you can remove all the cartridges and insert them again.

Close the lid

Plug it back in and power it on

Do you still have the issue?