How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask crash2199 Your Own Question
crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20252
Experience:  5+ years as Tech
50836188
Type Your Printers Question Here...
crash2199 is online now
A new question is answered every 9 seconds

I was trying to fix jammed paper and got a "printer error

Customer Question

I was trying to fix jammed paper and got a "printer error has occurred" message. It tells me to turn printer off then on. I do so but get the same message.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Its about ten years old, an Epson Stylus NX510
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS Sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was trying to fix jammed paper, and yanked it out to hard ( i guess)
JA: Anything else you want the printer expert to know before I connect you?
Customer: If it is too old, pls let me know asap/
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Please open the lid and remove all of the ink cartridges then insert them back firmly into the carriage then close the lid.

Now, with the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 2 months ago.
Expert:  crash2199 replied 2 months ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Customer: replied 2 months ago.
Thanks, ***** *****'re heading out to get a new one. Appreciate your coaching.
Expert:  crash2199 replied 2 months ago.

You're welcome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.